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Posts tagged with : Dynamics 365 for Customer Service

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Dynamics 365 Customer Service: Setup Mailbox for Automatic Case Creation

Dynamics 365 Customer Service: Setup Mailbox for Automatic Case Creation

- August 5, 2019

Overview In this article I am going to explain how we can setup a mailbox in exchange and tie that...

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Dynamics 365 Customer Service – Automatic Case Assignment

Dynamics 365 Customer Service – Automatic Case Assignment

- July 30, 2019

In this article I am going to explain how we can use workflows to assign cases to a team in...

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